CVE-2026-20314: Cisco Packaged Contact Center Enterprise

Medium severity, CVSS 5.0. EPSS: 0.4% chance of exploitation in the next 30 days.

A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device. This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to send arbitrary network requests that are sourced from the affected device. To exploit this vulnerability, the attacker must have valid user credentials on the affected device. 

Affected products

• Cisco Cisco Packaged Contact Center Enterprise: version 12.5(1) only; version 11.0(1) only; version 12.0(1) only; version 11.0(2) only; version 11.5(1) only; version 10.5(1) only; …
• Cisco Cisco Unified Contact Center Enterprise: version 12.6(1)ES3 only; version 12.6(1)ES1 only; version 12.6(1) only; version 12.6(1)ES2 only; version 12.6(1)SecurityPatch only; version 12.5(1)ES1 only; …

Published 2026-08-19. Last modified 2026-08-20.