CVE-2024-6540: Otrs

Medium severity, CVSS 5.3. EPSS: 0.4% chance of exploitation in the next 30 days.

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Affected products

• Otrs Otrs: from 8.0.0, before 2024.5.2 (fixed in 2024.5.2)

Published 2024-07-15. Last modified 2026-06-17.