CVE-2024-43444: Otrs

High severity, CVSS 8.2. EPSS: 0.4% chance of exploitation in the next 30 days.

Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Affected products

• Otrs Otrs: from 7.0.0, up to and including 7.0.50; version 8.0.0 only; version 2023.0 only; from 2024.0, up to and including 2024.5.0; version 6.0.0 only
• Otrs AG Otrs: from 7.0, up to and including 7.0.50; from 8.0, before 8.1 (fixed in 8.1); from 2023, before 2024 (fixed in 2024); from 2024, before 2024.6 (fixed in 2024.6)
• Otrs AG Otrs Community Edition: from 6.0, before 6.1 (fixed in 6.1)

Published 2024-08-26. Last modified 2026-06-17.