CVE-2024-28988: SolarWinds Web Help Desk

Critical severity, CVSS 9.8. EPSS: 39.1% chance of exploitation in the next 30 days.

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.  We recommend all Web Help Desk customers apply the patch, which is now available.  We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

Affected products

• SolarWinds Web Help Desk: up to and including 12.8.2; version 12.8.3 only

Published 2025-09-01. Last modified 2026-06-17.