CVE-2024-23793: Otrs

Medium severity, CVSS 6.3. EPSS: 0.8% chance of exploitation in the next 30 days.

The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts. This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Affected products

• Otrs Otrs: from 7.0, before 7.0.49 (fixed in 7.0.49); from 8.0, before 8.1 (fixed in 8.1); from 2023, before 2024 (fixed in 2024); from 2024, before 2024.3.2 (fixed in 2024.3.2)
• Otrs Otrs Community Edition: from 6.0.1, before 6.0.34 (fixed in 6.0.34)
• Otrs AG Otrs: from 7.0, up to and including 7.0.49; from 8.0, before 8.1 (fixed in 8.1); from 2023, before 2024 (fixed in 2024); from 2024, up to and including 2024.3.2
• Otrs AG Otrs Community Edition: from 6.0.1, up to and including 6.0.34

Published 2024-06-06. Last modified 2026-06-17.