CVE-2024-23792: Otrs

Medium severity, CVSS 6.5. EPSS: 0.3% chance of exploitation in the next 30 days.

When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Affected products

• Otrs Otrs: from 7.0.0, before 7.0.49 (fixed in 7.0.49); from 8.0.0, before 2024.1.1 (fixed in 2024.1.1)

Published 2024-01-29. Last modified 2026-06-17.