CVE-2023-38059: Otrs

Medium severity, CVSS 5.3. EPSS: 0.5% chance of exploitation in the next 30 days.

The loading of external images is not blocked, even if configured, if the attacker uses protocol-relative URL in the payload. This can be used to retreive the IP of the user.This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Affected products

• Otrs Otrs: from 6.0.0, up to and including 6.0.34; from 7.0.0, before 7.0.47 (fixed in 7.0.47); from 8.0.0, before 8.0.37 (fixed in 8.0.37)

Published 2023-10-16. Last modified 2026-06-17.