CVE-2023-20058: Cisco Packaged Contact Center Enterprise

Medium severity, CVSS 6.1. EPSS: 0.5% chance of exploitation in the next 30 days.

A vulnerability in the web-based management interface of Cisco Unified Intelligence Center could allow an unauthenticated, remote attacker to conduct a reflected cross-site scripting (XSS) attack against a user of the interface. This vulnerability exists because the web-based management interface does not properly validate user-supplied input. An attacker could exploit this vulnerability by persuading a user of the interface to click a crafted link. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive browser-based information.

Affected products

• Cisco Packaged Contact Center Enterprise: from 9.0\(1\), before 12.5\(1\)_su2_es05 (fixed in 12.5\(1\)_su2_es05); from 12.5\(1\)_su2, before 12.5\(1\)_su2_es05 (fixed in 12.5\(1\)_su2_es05)
• Cisco Unified Contact Center Enterprise: before 12.5\(1\)_es02 (fixed in 12.5\(1\)_es02); from 12.5\(2\), before 12.6\(1\)_es06 (fixed in 12.6\(1\)_es06); from 12.6\(1\), before 12.6\(1\)_es06 (fixed in 12.6\(1\)_es06)
• Cisco Unified Contact Center Express: before 12.5\(1\)_su2_es05 (fixed in 12.5\(1\)_su2_es05); from 12.5\(1\)_su2, before 12.5\(1\)_su2_es05 (fixed in 12.5\(1\)_su2_es05)
• Cisco Unified Intelligence Center: before 12.5\(1\)_es02 (fixed in 12.5\(1\)_es02); from 12.6\(1\), before 12.6\(1\)_es06 (fixed in 12.6\(1\)_es06); from 12.6\(1\)_es2, before 12.6\(1\)_es06 (fixed in 12.6\(1\)_es06)

Published 2023-01-20. Last modified 2026-06-17.