CVE-2020-1777: Otrs

Medium severity, CVSS 5.3. EPSS: 0.8% chance of exploitation in the next 30 days.

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Affected products

• Otrs Otrs: from 7.0.0, up to and including 7.0.21; from 8.0.0, up to and including 8.0.6

Published 2020-10-15. Last modified 2026-06-17.