CVE-2020-1767: Debian Linux

Medium severity, CVSS 4.3. EPSS: 1.2% chance of exploitation in the next 30 days.

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Affected products

• Debian Debian Linux: version 8.0 only
• Otrs Otrs: from 6.0.0, up to and including 6.0.24; from 7.0.0, up to and including 7.0.13

Published 2020-01-10. Last modified 2026-06-17.