CVE-2019-18179: Debian Linux

Medium severity, CVSS 4.3. EPSS: 1.6% chance of exploitation in the next 30 days.

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Affected products

• Debian Debian Linux: version 8.0 only
• Opensuse Backports Sle: version 15.0 only
• Opensuse Leap: version 15.1 only; version 15.2 only
• Otrs Otrs: from 5.0.0, up to and including 5.0.38; from 6.0.0, up to and including 6.0.23; from 7.0.0, up to and including 7.0.12

Published 2020-01-06. Last modified 2026-06-17.