CVE-2019-13457: Otrs

Medium severity, CVSS 4.3. EPSS: 0.9% chance of exploitation in the next 30 days.

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Affected products

• Otrs Otrs: from 7.0.0, up to and including 7.0.8

Published 2020-03-10. Last modified 2026-06-17.