CVE-2018-20800: Otrs

Medium severity, CVSS 6.5. EPSS: 1% chance of exploitation in the next 30 days.

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Affected products

• Otrs Otrs: version 5.0.31 only; version 6.0.13 only

Published 2019-03-13. Last modified 2026-06-17.