CVE-2013-4717: Otrs

High severity, CVSS 8.8. EPSS: 1.3% chance of exploitation in the next 30 days.

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Affected products

• Otrs Otrs: from 3.0.0, up to and including 3.0.21; from 3.1.0, up to and including 3.1.17; from 3.2.0, up to and including 3.2.8
• Otrs Otrs Itsm: from 3.0.0, up to and including 3.0.8; from 3.1.0, up to and including 3.1.9; from 3.2.0, up to and including 3.2.6

Published 2021-08-09. Last modified 2026-06-16.