CVE-2010-3497: Symantec Norton Antivirus

Medium severity, CVSS 6.4. EPSS: 2.9% chance of exploitation in the next 30 days.

Symantec Norton AntiVirus 2011 does not properly interact with the processing of hcp:// URLs by the Microsoft Help and Support Center, which makes it easier for remote attackers to execute arbitrary code via malware that is correctly detected by this product, but with a detection approach that occurs too late to stop the code execution. NOTE: the researcher indicates that a vendor response was received, stating that this issue "falls into the work of our Firewall and not our AV (per our methodology of layers of defense)."

Affected products

• Symantec Norton Antivirus: version 2011 only

Published 2012-08-22. Last modified 2026-06-16.