CVE-2009-5056: Otrs

Low severity, CVSS 2.1. EPSS: 0.9% chance of exploitation in the next 30 days.

Open Ticket Request System (OTRS) before 2.4.0-beta2 does not properly enforce the move_into permission setting for a queue, which allows remote authenticated users to bypass intended access restrictions and read a ticket by watching this ticket, and then selecting the ticket from the watched-tickets list.

Affected products

• Otrs Otrs: up to and including 2.4.0; version 0.5 only; version 1.0 only; version 1.0.0 only; version 1.0.1 only; version 1.0.2 only; …

Published 2011-03-18. Last modified 2026-06-16.